PRIVACY POLICY

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 Effective Date: June 2026

KRT Psychology is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how KRT Psychology collects, uses, stores and discloses personal information.

Who We Are

KRT Psychology provides psychological assessment, intervention and related mental health services to individuals.

If you have any questions regarding this Privacy Policy, please contact us using the details available on our website.

What Personal Information We Collect

KRT Psychology may collect personal information including:

• Name
• Date of birth
• Address
• Email address
• Telephone number
• Emergency contact details
• Medicare and health fund details
• Referral information
• Psychological, medical and health information relevant to your care
• Payment and billing information
• Information provided through forms,  emails, telephone calls or website enquiries

We only collect information that is reasonably necessary to provide psychological services or operate our business.

How We Collect Personal Information

Personal information may be collected when:

• You contact us through our website, email or telephone
• You complete intake or consent forms
• You attend appointments
• You provide information during assessment or treatment sessions
• A healthcare professional refers you to us
• Information is received from third parties  with your consent, such as GPs, psychiatrists, lawyers, insurers, schools or other health professionals
• You use our online booking or practice management systems
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Why We Collect Personal Information

KRT Psychology collects personal information to:

• Provide psychological assessment and treatment services
• Communicate with clients regarding   appointments and care
• Prepare reports and correspondence
• Process payments and Medicare claims
• Comply with legal, professional and regulatory obligations
• Improve our services and business operations

Website Information and Cookies

Our website may collect limited information about visitors through cookies and website analytics tools.

Cookies are small files stored on your device that help improve website functionality and user experience.

Information collected may include:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website

This information is generally used in a de-identified and aggregated manner and is not used to personally identify website visitors.

You may disable cookies through your browser settings, although some website functions may be affected.

How We Store and Protect Information

KRT Psychology takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information is stored using secure electronic systems and practice management software with access restricted to authorised personnel.

Where paper records are maintained, they are stored securely in restricted-access environments.

Despite reasonable safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.

Disclosure of Personal Information

Personal information may be disclosed:

• With your consent
• To healthcare providers involved in your care
• To Medicare, insurers or funding bodies where required
• To administrative service providers supporting the operation of the practice
• Where required or authorised by law
• Where necessary to prevent a serious  threat to the life, health or safety of any person

Information is only disclosed to the extent necessary for the relevant purpose.

Overseas Disclosure

Some electronic service providers used by KRT Psychology may store information on servers located outside Australia.

Where overseas disclosure occurs, KRT Psychology takes reasonable steps to ensure that service providers maintain appropriate privacy and security protections consistent with Australian privacy requirements.

Accessing and Correcting Personal Information

You may request access to personal information held by KRT Psychology.

Requests should be made in writing where possible.

Access may be refused in certain circumstances permitted under the Privacy Act 1988 (Cth).

If information held about you is inaccurate, incomplete or out of date, you may request correction of that information.

KRT Psychology will respond to requests for access or correction within a reasonable period, generally within 30 days.

Record Retention

Client records are retained in accordance with legal, professional and regulatory requirements.

Records are securely maintained for the required retention period and may be securely destroyed once that period has expired.

Data Breaches

In the event of an eligible data breach, KRT Psychology will follow its Data Breach Response Plan and comply with obligations under the Notifiable Data Breaches Scheme.

Where required, affected individuals and the Office of the Australian Information Commissioner (OAIC) will be notified.

Making a Privacy Complaint

If you have concerns about how your personal information has been handled, please contact KRT Psychology first so that we can attempt to resolve the matter.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to this Policy

KRT Psychology may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or business practices.